Pan Asia Software Solution
N/A
N/A, Malaysia
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N/A
N/A
Opportunities at
Pan Asia Software Solution
Job Description
Hiring IT Service Desk Analyst!
Location either in Shah Alam or Kuala Lumpur
Client is looking for female Malaysian Indian candidate (due to staff quota) with 1-2 years of IT Service Desk experience who can join in 45 days or less
Job Description
- Provide first-level technical support to users via phone, email, chat, or ticketing system.
- Troubleshoot and resolve basic hardware, software, network, and system issues.
- Log, update, prioritize, and follow up on support tickets.
- Escalate unresolved or complex issues to L2/L3 teams when required.
- Assist with user account, password, access, and basic IT setup requests.
- Maintain good documentation and provide professional customer service.
Requirements
Requirements
- Degree in a related field.
- 1-2 years in IT helpdesk/service desk is a must.
- Basic knowledge of Windows, Microsoft 365, networking, and common IT hardware/software.
- Good troubleshooting and problem-solving skills.
- Good communication skills in English
- Customer-oriented, responsible, and willing to work in a support environment.
Skills
Location
This job is performed on site .
Bangsar South 59100 Wilayah Persekutuan, Kuala Lumpur, Malaysia
No location.
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